Account and Service Information
VPNNV does not require an email address. An account can be created with a username and password. Email is not required to activate the service, and this service does not ask users to provide an email address as a condition of account creation. Account credentials are used to identify the account, verify logins and manage subscriptions. Please do not include personal information unrelated to the service in your username or support tickets.
Order records include the selected plan, payment status, information associated with the order and refund processing records. They are used to deliver subscriptions, verify payment results and handle after-sales requests. Plan status and data usage associated with an account are used for billing and to display remaining benefits; these operational records are separate from users' browsing activity.
When users submit a support ticket, this service processes the issue description and any accompanying troubleshooting information. Website analytics help us understand how pages are used, identify broken links and improve the browsing experience. They are not used to build a history of users accessing websites over international routes.
Scope of the No-Logs Policy
VPNNV does not keep connection logs: it does not record which websites users access through this service, or store browsing content, lists of destination websites or individual connection histories that could be used to trace activity. These connection logs are not retained as part of routine data storage, so no retention period is set for connection histories.
Cumulative data usage, plan status and order information retained for subscription billing do not include details of websites visited. Page analytics for the marketing website are also distinct from records of international route usage; the two should be understood as serving separate purposes.
Error messages, client screenshots or diagnostic files that users voluntarily provide to troubleshoot an issue are treated as support ticket information. Please conceal passwords, subscription URLs and other access credentials before submitting them. This service uses such information only to the extent needed to address the issue.
Cookies and Local Storage
The user panel uses browser local storage to save login credentials so that subsequent requests can identify the current account. Interface preferences, such as language, may also be stored in the browser. If cookies are used for session identification or website analytics, their use is limited to the relevant function and does not include recording users' activity on network routes.
Users can manage this storage by logging out, clearing site data or adjusting their browser privacy settings. After clearing data, users may need to log in again and reselect their language; disabling necessary storage may also affect panel functionality. Clearing browser data does not delete account or order records held on the server.
Payments and Third-Party Processing
VPNNV supports Alipay / WeChat Pay / USDT. Payments involve the relevant payment service or transaction processor, which handles related payment information under its own rules. VPNNV uses information associated with the order and payment results to confirm subscription benefits, verify transactions and process refunds.
Account information, transaction receipts and retention rules for third-party payment services are subject to their own policies; this policy does not replace those rules. Please verify order details on the payment page, and do not submit payment account passwords through support tickets. This service provides relevant information only to the extent required to process payments, deliver subscriptions, handle after-sales requests or meet applicable legal obligations.
Data Retention and Deletion
Account information is retained for as long as needed to provide account and subscription features. Order and refund records are retained for as long as needed to verify transactions, resolve disputes and meet applicable legal obligations. Support ticket information is no longer retained for its original purpose once the issue has been resolved and any necessary review is complete. Analytics data is retained for analysis and deleted or aggregated when that purpose ends.
This policy does not promise a single fixed retention period in days. Users can log in to the panel and submit a request to access, correct or delete account-related information through the support ticket portal. The request must be verified as coming from the relevant account to prevent accidental deletion by someone else. Transaction records that must be retained are handled separately from deletable information, and the reason for retention will be explained. Deleting an account may affect subscription use, so please check for pending orders and support matters first.
Policy Updates and Privacy Requests
Updates to this policy will be published on this page, and the last-updated month at the top will be changed. Important changes to data use or user rights will be announced through the website or user panel. Users can review the updates before continuing to use the service.
If you have questions about data scope, storage purposes or deletion, submit them through a user panel support ticket. This service will review the request and respond based on its content; do not submit personal information on public pages. Subscription rules and refund information are available in the Terms of Service and Refund Policy.